2024-05-21 22:38:52
Internet users in Kenya, Tanzania, Rwanda and Uganda have been complaining about poor connectivity as service providers across East Africa acknowledge there has been a problem.
They have said they are working to fix it.
The patchy service was a result of faults in the under-sea cables that connect the region to the rest of the world through South Africa, industry expert Ben Roberts told the BBC.
A similar outage was experienced in parts of West and Southern Africa in March.
On Monday, some East Africans were still experiencing slow internet speeds with some telecom providers indicating that the issue was yet to be fully resolved and asking subscribers to be patient.
“We are still working with undersea fibre cable team to have them resolve the issue,” Airtel Kenya responded to a Kenyan user concerned about the problem.
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