2023-08-06 09:32:23
Message from MTFE Related Department For a long time, the brokerage department of the Group has received feedback from investors from the customer service department, CEO customer service, and grassroots CEO auditor.
The brokerage department of the group has always attached great importance to the feedback from these investors.
The following is the official reply from the brokerage department to many questions from investors, please be informed.
1. For the information and capital security
The technical department is now develop the new version which will replace the payment password to Google verification code .
When the new version is developed, withdrawal from the wallet to the cryptocurrency wallet will be changed from the previous method of entering the payment password to the timely input of the Google verification code. At that time, the investor's capital security and information security will get a qualitative leap.
2.For the new investors registration issue
Due to the limited processing speed of the system, it is recommended that the investor try to register with the email address by themselves first, if it don't work, then can ask the customer service for registration. After registration,must reset and keep the login password and payment password, don't leak to anyone else.
3. For the Timeliness of Customer Service Reply
The customer service department has added the online customer service amount, if there is any issue , you can ask the online customer service for helping. The official whatsapp customer service is also available, before solving any issues, confirm the identification of the customer service first .
4. For the AI Smart transaction
Level I trading funds upper limitation
The technical department has adjusted the level I trading funds upper limitation.
At present , in the level I, assets amount in
10001--15000;
15001--20000;
20001,
The AI Smart transaction is also available in Level I
5.About whether it is possible to increase the rebate ratio of different levels
The adjustment of different levels of rebates requires brokers to submit change documents to the exchange, which can only be implemented after approval.
After discussion and decision by the brokerage department of the Group, and reported to the Exchange, it has been confirmed by the Exchange. The Level II rebate ratio will be adjusted as following.
First level members rebate ratio: 18%
Second level members rebate ratio:
12% adjusted to 14%
Third level members rebate ratio:
6% adjusted to 6.5%
6. For could the list and conditions fo every Saturday AI Smart transaction be expanded?
Feedback from the AI smart trading department, traditional financial markets are closed on Saturdays, and only cryptocurrencies are available for trading. Cryptocurrencies have always been relatively volatile, and only investors with certain financial strength and risk tolerance can participate.
From the Ai smart transaction department and the investors' feedback， the AI Smart transaction performance in every Saturday is becoming better .
So the AI Smart transaction also make certain adjustments:
Meet the following conditions can choose to open the AI Smart transaction botton option:
1.Excellent weekly performance, recommended by the group CEO auditor and listed on the weekly outstanding team leaders in the incubation support program
2. Level II and above
3. Assets amount above 3500USD
The above are the replies of the Group's brokerage department on the questions that investors are more concerned about. Please inform each other. If you have other constructive opinions on the daily brokerage services provided by the group, you can give feedback to the official customer service, CEO customer service, and CEO auditor.
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